Refund & Returns | wipoltoto

Refund and Returns Policy

At Wipoltoto, we want you to love every piece you order. If something isn't right, whether it's the size, the fit or the style, we're happy to help. This policy explains your right of withdrawal, how to return an item and how refunds are handled under German and EU consumer protection law.

Business Information
Business Name: Wipoltoto
Legal Entity: LKMK UG (haftungsbeschränkt), trading as Wipoltoto
Managing Directors: Maximilian Koch, Laurin Kuchmann
Commercial Register Number: HRB 113728
Registered Court: Amtsgericht Düsseldorf
Business Address: Fechnerweg 13, 40591 Düsseldorf, Germany
Email: info@wipoltoto.com

Right of Withdrawal
If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If several items from one order are delivered separately, the period begins on the day you, or a third party named by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us (LKMK UG (haftungsbeschränkt), trading as Wipoltoto, Fechnerweg 13, 40591 Düsseldorf, Germany, info@wipoltoto.com) of your decision by a clear statement, for example a letter or an email. You may use the model withdrawal form below, but this is not mandatory. To meet the deadline, it is enough to send your notice before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs (except any extra costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day we receive your notice of withdrawal. We will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise, and you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof of sending them, whichever is earlier.

You must send the goods back to us without undue delay and no later than fourteen days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen days have expired. You bear the direct cost of returning the goods. You are only liable for any loss in value if it results from handling the goods in a way that was not necessary to check their nature, characteristics and functioning.

Exclusions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, such as items altered or made to your measurements. It also expires for sealed goods that are not suitable for return for hygiene reasons once the seal has been removed after delivery, such as underwear or swimwear with a hygiene seal. Unopened, sealed items can be returned as normal.

Trying On Your Items
You are welcome to try on your clothing just as you would in a fitting room. Please keep all labels and tags attached until you are sure you want to keep an item. Items that have been worn beyond trying on, washed, altered, damaged or that smell of perfume or smoke go beyond what is needed to check them, and we may deduct an appropriate amount for the loss in value from your refund.

How to Return an Item
Contact us at info@wipoltoto.com with your order number and the items you want to return. Pack the items carefully, ideally in their original packaging with all tags attached, and send them to: LKMK UG (haftungsbeschränkt), trading as Wipoltoto, Fechnerweg 13, 40591 Düsseldorf, Germany. We recommend a trackable shipping method and keeping your proof of postage until your refund is complete. Please contact us before sending a return so we can process it faster.

Exchanges
If you need a different size or style, simply return the original item and place a new order for the one you want. If you are unsure about sizing, our team is happy to help you find the right fit.

Damaged, Defective or Incorrect Items
If your order arrives damaged, faulty or incorrect, or you received the wrong size, contact us at info@wipoltoto.com as soon as possible with your order number and, where possible, photos. We will arrange a replacement or refund and cover the return shipping costs in these cases.

Statutory Warranty
You are entitled to the statutory warranty rights for defects (gesetzliche Mängelhaftung) under German law. For new goods, the warranty period is two years from delivery, and it is not limited by this policy or your right of withdrawal.

Refund Processing
Once we have received and checked your return, we will confirm your refund by email. Refunds are made to your original payment method and may take a few additional business days to appear, depending on your bank or payment provider.

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)

To: LKMK UG (haftungsbeschränkt), trading as Wipoltoto, Fechnerweg 13, 40591 Düsseldorf, Germany, Email: info@wipoltoto.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.