Cancellations | wipoltoto

Cancellation Policy

At Wipoltoto, we know that plans can change. This policy explains how to cancel or change an order, what happens once your order has been dispatched and when we may need to cancel an order ourselves. It does not affect your statutory right of withdrawal, which is described in our Refund and Returns Policy.

Business Information
Business Name: Wipoltoto
Legal Entity: LKMK UG (haftungsbeschränkt), trading as Wipoltoto
Managing Directors: Maximilian Koch, Laurin Kuchmann
Commercial Register Number: HRB 113728
Registered Court: Amtsgericht Düsseldorf
Business Address: Fechnerweg 13, 40591 Düsseldorf, Germany
Email: info@wipoltoto.com

Cancelling Before Dispatch
To cancel an order, email us as soon as possible at info@wipoltoto.com with your order number, full name and the email address used for the order, and tell us whether you want to cancel the whole order or only certain items. We usually process orders within 1 to 3 business days. If your order has not yet been handed to our shipping partner, we will cancel it, confirm by email and refund the full amount, including shipping costs, to your original payment method without undue delay and no later than fourteen days.

Orders Already Dispatched
Once an order has been dispatched, we can no longer cancel it. You can still use your statutory right of withdrawal within fourteen days of receiving the goods and return the items as described in our Refund and Returns Policy. If you no longer want an item, please keep the tags attached and don't wear or wash it. Sealed hygiene items, such as underwear or swimwear, can only be returned if the hygiene seal is intact.

Changing Your Order
If you would like a different size or style, want to add items or need to correct your delivery address, contact us as soon as possible. We will gladly make the change if your order has not yet been dispatched. If that is no longer possible, you can cancel or withdraw from the order and place a new one.

Personalised and Custom Items
Items made to your specifications or personalised for you, such as pieces altered or made to your measurements, can only be cancelled before production or personalisation has started. After that, the order cannot be cancelled and the statutory right of withdrawal does not apply.

Cancellations by Wipoltoto
We may need to cancel an order ourselves if a product is out of stock, there is an obvious error in the price or product information, payment could not be completed, an order appears fraudulent or unauthorised, or we cannot deliver to your address. In these cases, we will inform you by email and refund any amount already paid in full to your original payment method as quickly as possible.

Partial Cancellations
If only part of your order is cancelled, we will refund the amount for the cancelled items. If the remaining order no longer qualifies for a free shipping offer, we will not charge you any extra shipping costs.